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Contact-centre quality assurance, rebuilt around the audio

Every call heard. Every agent better.

Elevox CX listens to every recorded call you send it, not a sample. It scores each one against your scorecard with the reasoning and evidence behind every answer, then turns the results into coaching your agents can act on, wherever your contact centre is.

Request accessBook a demo

Access is by invitation while we onboard our first customers.

In brief

  • Audio-native analysis
  • Evidence on every score
  • Your region, your data
  • Never trained on your data

Billing query · inbound · 6 min 42 s

Agent: Jordan P.

Score86%
Silence 7 sOvertalk 3 sAgent talk 48%
  • Greeted the customer and gave a namePass
  • Acknowledged the customer's feelingsPass
  • Summarised the next steps before closingPartial
Evidence02:14

“I can see why that bill came as a shock. Let's go through it together.”

The agent named the customer's frustration before explaining the charge.

Elevox AI 2026.10Confidence 0.94

Coaching note

Before closing, sum up when the refund will land: the customer asked twice.

Illustrative example

What Elevox does

One place for quality, coaching and insight

  • Quality and AI scoring

    Every call scored against your scorecard, with the reasoning and evidence behind each answer, and people reviewing where it matters.

    Explore quality

  • Coaching

    Notes on the moment to replay, then feedback, actions and 1-to-1s, all linked to the evidence.

    Explore coaching

  • Insights

    A home for each role, dashboards and reports where every number opens the calls behind it.

    Explore insights

  • Security and privacy

    Isolated workspaces, redaction of text and audio, your data in the AWS region you choose, and no training on your data.

    How we protect data

Product tour

The screens your team will use every day

These are live views drawn with the app's own components and filled with sample data. Every company, person and number in them is invented.

The role-based home: a team leader's work waiting, their team's quality trend, the top contact reasons and the week's 1-to-1s.

What makes Elevox different

Built to be trusted, not just to be fast

  • Audio-native analysis

    How a call felt is in the audio, not only the words. Elevox measures silence, hold, overtalk, interruptions, talk ratio and pace from the waveform, and you can use each one in scorecards, filters and reports.

  • Explainable AI

    No verdict without evidence. Every AI answer keeps its result, reasoning, quotes with timestamps, confidence and the AI version that produced it, and quotes are checked against the transcript before anyone sees them.

  • Human review routed by confidence

    Uncertain or high-risk answers go to a reviewer; confident ones can publish automatically, on rules you set for each scorecard. No random percentage slider.

  • AI quality tested before it ships

    A change to how the AI scores or analyses must pass tests against human-scored calls before it reaches your workspace.

  • Coaching and agent development

    Agents see their results with the reasoning and can dispute them. Leaders get coaching notes, feedback, actions and 1-to-1s in one place.

  • Security and residency by design

    Tenant isolation in every data key, tested on every change. Your workspace lives in the AWS region you choose, from London to Sydney, and its data stays there; PCI redaction of text and audio, SSO and SCIM, and an audit log of every action.

Ready to hear every call?

Request access and we'll arrange a demo on recordings like yours.

Request accessBook a demo