Amazon Connect
Calls and email contacts from your Amazon Connect instance, brought in as each one ends, through a stack you deploy in your own AWS account.
Available now
Integrations
Bring in calls from any platform today
Bring calls in straight from Amazon Connect, upload recordings or send them through the REST API, and connect your identity provider. More contact-centre platforms are on the way.
Available now
Connect Elevox today
Everything here works now: Amazon Connect natively, and any other contact-centre platform that can export its recordings.
Upload in the app
Drop recordings or a whole folder, with a CSV or JSON manifest for agents, dates, references and metadata, checked line by line before anything is sent.
Available now
REST API
Send recordings and their details, update metadata and manage users through an OpenAPI-described API, with scoped keys, an IP allow-list and expiry.
Available now
Single sign-on
Each workspace signs in through its own identity provider, with SAML or OpenID Connect, and can require multi-factor authentication or passkeys.
Available now
SCIM 2.0
Provision and remove people and groups from your identity provider over SCIM 2.0.
Available now
Amazon Connect
Calls and emails straight from Amazon Connect
Connect your instance from Admin → Integrations, and the calls and email contacts you choose arrive in Elevox as each one ends, through a stack you deploy in your own AWS account.
Available now
Calls and their contact records
Each call with its recording and contact record: the agent, the queue and the transfers, split into conversations as you choose. If you run Contact Lens, its transcript and redacted audio can be reused.
Email contacts
Email threads handled in Amazon Connect, each brought in as one conversation and attributed to the agent who handled it.
A guided set-up in your account
One link deploys the stack in your AWS account (or deploy it yourself with CloudFormation, Terraform or CDK), and every read Elevox will make is checked, with its fix, before you activate.
Only the contacts you choose
Filter by queue, channel, how the contact started, duration, hierarchy group or contact attribute, and bring in a sample of what is left.
Past calls too
Bring in calls from up to 24 months back, estimated first and sampled by default, without holding up live calls.
People and teams from Connect
Connect users matched to your people, new agents added as pending users, and the hierarchy proposed as teams for you to approve, kept in step every hour.
Voice, email and Cases are brought in today; Amazon Connect chat is coming soon.
Set it up in Admin → IntegrationsComing soon
More integrations on the way
Planned and not yet available. We share no dates.
Amazon Connect chat
Chats from your Amazon Connect instance, brought in as each one ends, beside its calls and emails.
Coming soonGenesys Cloud connector
Recordings and their details from Genesys Cloud, without exports.
Coming soonFive9 connector
Recordings and their details from Five9, without exports.
Coming soonBring your own S3 bucket
Drop recordings and metadata files into your own bucket and Elevox picks them up.
Coming soonWebhooks and the full public API
Results pushed to your systems as they happen, and the rest of the product reachable through the API.
Coming soonWrite-back to the case or contact
A summary and a link to the analysis posted on the record your agents already work in.
Coming soonReal-time agent assist
Guidance for agents during live calls on Amazon Connect.
Coming soonHolistic CX score
Calls, emails and cases scored as one journey, per case and per agent, without averaging away anyone's own evaluation.
Coming soon
Ready to hear every call?
Request access and we'll arrange a demo on recordings like yours.