Stored where you choose
Your workspace is created in the region you choose, and what it holds stays there: recordings, transcripts, evaluations, reports and backups.
Security and privacy
Your data: isolated, redacted and where you choose
Every workspace is isolated by design and tested on every change. Your workspace is deployed in the AWS region you choose and its data stays there, AI processing stays within that region's geography, and nothing you send is used to train AI models.
Data sovereignty
Your region, your data
Your workspace is deployed in the AWS region you choose. Recordings, transcripts, evaluations, reports and backups are stored in that region and stay there.
AI processing in your geography
AI processing never leaves your region's geography: the United Kingdom and the European Union for the European regions; the United States, India, Israel and Australia for theirs. Nothing sent for processing is stored outside your region.
A UK-only mode
UK workspaces can keep AI processing inside the United Kingdom only. Tell us when you join and we set the mode for your workspace.
Eight regions to choose from
Choose the AWS region your regulator, your customers or your data-protection policy requires. Your workspace is deployed there and does not move.
eu-west-2London
United Kingdom
Stays here
- Recordings
- Transcripts
- Evaluations
- Reports
- Backups
eu-west-1Dublin
Ireland, European Union
Stays here
- Recordings
- Transcripts
- Evaluations
- Reports
- Backups
eu-central-1Frankfurt
Germany, European Union
Stays here
- Recordings
- Transcripts
- Evaluations
- Reports
- Backups
eu-west-3Paris
France, European Union
Stays here
- Recordings
- Transcripts
- Evaluations
- Reports
- Backups
ap-south-1Mumbai
India
Stays here
- Recordings
- Transcripts
- Evaluations
- Reports
- Backups
il-central-1Tel Aviv
Israel
Stays here
- Recordings
- Transcripts
- Evaluations
- Reports
- Backups
ap-southeast-2Sydney
Australia
Stays here
- Recordings
- Transcripts
- Evaluations
- Reports
- Backups
us-east-1N. Virginia
United States
Stays here
- Recordings
- Transcripts
- Evaluations
- Reports
- Backups
A region is an AWS region, operated by Amazon Web Services; your workspace is deployed in the one you choose. Tell us yours when you request access.
Controls in place
How we protect your data
Each of these is built and running today.
Tenant isolation
Your workspace leads every data key, and a test suite tries to reach one workspace's data from another on every change.
Data residency, your choice
Your workspace is deployed in the AWS region you choose, one of eight across the UK, the EU, India, Israel, Australia and the United States, and its data stays there.
PCI redaction
Card numbers and other sensitive details removed from transcripts and audio, with rules you control. In PCI mode the unredacted original is erased.
Encryption
Encrypted at rest with AWS KMS keys we manage for each class of data, and in transit with TLS 1.2 or later.
Sign-in and identity
SSO with SAML or OpenID Connect, SCIM 2.0, passkeys and authenticator apps; administrators use a second factor from day one.
An audit log of every action
Who did what and when, for every change in your workspace, searchable by your administrators.
Support access only with your permission
Our staff reach your workspace only through a session your administrator grants: read-only, and every action audited.
Your data stays yours
AI processing runs within our secure AWS environment, in your region's geography, and nothing sent for processing is stored outside your region. Your data is never used to train AI models.
Backups and recovery
Point-in-time recovery and locked backups kept for 35 days in your workspace's region, with a documented restore procedure.
This page describes only controls that are in place today; anything planned is labelled coming soon.
Ready to hear every call?
Request access and we'll arrange a demo on recordings like yours.