Request access
See Elevox CX on calls like yours
Tell us a little about your contact centre. We'll reply by email to arrange a demo and talk through access.
What happens next
1. We reply by email
To find a time to talk about your contact centre and what you want to improve.
2. A demo on recordings like yours
We show Elevox scoring and coaching on calls like the ones you take.
3. A set-up planned with you
Your workspace, scorecards and access set up with your team. No obligation.
Access is by invitation while we onboard our first customers.
FAQ
Questions we're asked
Can I sign up online?
Not yet. We're onboarding customers one at a time so each starts with a working set-up. Request access below and we'll be in touch.
Do you work with contact centres outside the UK?
Yes. Elevox CX serves contact centres anywhere, and your workspace lives in the AWS region you choose: London, Dublin, Frankfurt, Paris, Mumbai, Tel Aviv, Sydney or N. Virginia. The app is in English and French.
Which contact-centre platforms do you support?
Amazon Connect, natively: calls and email contacts arrive from your instance as each one ends, through a stack you deploy in your own AWS account. From any platform, you can also upload recordings in the app, one by one or in bulk with a manifest, or send them through our REST API. Amazon Connect Cases are brought in too, kept in step with your instance. Amazon Connect chat, scoring a whole case, and connectors for other platforms are coming soon.
Where is our data stored and processed?
In the AWS region you choose when you join: London, Dublin, Frankfurt, Paris, Mumbai, Tel Aviv, Sydney or N. Virginia. Your workspace is deployed there, and its recordings, transcripts, evaluations, reports and backups stay there. AI processing stays within that region's geography (the UK, the EU, India, Israel, Australia or the United States), and UK workspaces can choose a UK-only processing mode.
Do you train AI models on our calls?
No. Your data is never used to train AI models. AI processing runs within our secure AWS environment, in your region's geography.
How do we know the AI is right?
Every answer shows its reasoning and evidence. Answers below your confidence threshold go to a reviewer, and every AI change must pass tests against human-scored calls before release.
What about card details and personal data?
Redaction removes card numbers and other sensitive details from transcripts and from the audio. In PCI mode the unredacted original is erased.
Do you support single sign-on?
Yes. Each workspace can sign in through its own identity provider, provision people with SCIM 2.0, and require multi-factor authentication or passkeys.
How much does it cost?
It depends on your volume and the modules you need. Tell us about your contact centre and we'll send you a proposal.