Explainable AI
No verdict without evidence: every answer shows its reasoning and quotes, and records the AI version that produced it.
About Elevox
Quality assurance that explains itself
Elevox Systems OÜ builds Elevox CX so that every conversation is heard and every agent gets advice they can act on.
Billing query · inbound · 6 min 42 s
Agent: Jordan P.
Score86%
Silence 7 sOvertalk 3 sAgent talk 48%
- Greeted the customer and gave a namePass
- Acknowledged the customer's feelingsPass
- Summarised the next steps before closingPartial
Evidence02:14
“I can see why that bill came as a shock. Let's go through it together.”
The agent named the customer's frustration before explaining the charge.
Elevox AI 2026.10Confidence 0.94
Coaching note
Before closing, sum up when the refund will land: the customer asked twice.
Our mission
Every call heard. Every agent better.
Contact-centre quality has relied on people listening to a few calls by hand. We build Elevox CX so that every conversation can be heard, every score can be checked, and every agent gets advice they can use on the next call.
People in the loop
AI supports people's judgement. Uncertain answers go to a reviewer, agents can dispute results, and decisions with real consequences for an agent should never rest on AI alone.
Privacy by design
Workspaces isolated in every data key, sensitive details redacted, data stored in the AWS region you choose, and never used to train AI models.
Fair to agents
Agents see their results with the reasoning and get advice, not a vague notice that they were reviewed.
The company
Elevox Systems OÜ
- Legal name
- Elevox Systems OÜ
- Registered in
- Estonia
- Registry code
- 17640821
- Contact
- hello@elevoxcx.com
- Registered address
- Harju maakond, Tallinn, Kesklinna linnaosa, Järvevana tee 9, 11314
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