Roadmap
What's coming to Elevox CX
Everything we have planned and not built yet, in one place, with what each will bring. No dates: we will say when each one is ready.
Concept preview
Where the customer-experience work is going
Two concepts from the roadmap: one case scored across channels, and a survey built from the call.
Channels and integrations
Amazon Connect chat
Chats from your Amazon Connect instance, brought in as each one ends, beside its calls and emails.
Coming soonGenesys Cloud connector
Recordings and their details from Genesys Cloud, without exports.
Coming soonFive9 connector
Recordings and their details from Five9, without exports.
Coming soonBring your own S3 bucket
Drop recordings and metadata files into your own bucket and Elevox picks them up.
Coming soonWebhooks and the full public API
Results pushed to your systems as they happen, and the rest of the product reachable through the API.
Coming soonWrite-back to the case or contact
A summary and a link to the analysis posted on the record your agents already work in.
Coming soonReal-time agent assist
Guidance for agents during live calls on Amazon Connect.
Coming soon
Customer experience
Holistic CX score
Calls, emails and cases scored as one journey, per case and per agent, without averaging away anyone's own evaluation.
Coming soonEmail quality analysis
How agents communicate by email, scored on scorecards that know the channel.
Coming soonCSAT questionnaires
Standard and dynamic surveys after a call or case, built from what actually happened, with predicted CSAT calibrated against the real answers.
Coming soon
Conversation intelligence
Ask your conversations
Questions in plain language, answered from your conversations with the evidence.
Coming soonEmerging themes
New topics and contact drivers spotted automatically as they start to grow.
Coming soonKnowledge-grounded scoring
Score against your own policies and knowledge base, kept in step with where they live.
Coming soonEscalation index and richer acoustic signals
Loudness and pitch trends combined with overtalk and sentiment, to find calls heading the wrong way.
Coming soonBuilt-in vulnerability detection
Signs that a customer may be vulnerable, flagged on every call using the four drivers in the UK FCA's guidance.
Coming soonReady-made Consumer Duty scorecard
A starting scorecard for good customer outcomes under the UK's Consumer Duty.
Coming soon
Coaching and learning
AI performance summaries and coaching plans
A summary of each agent's performance with its evidence, coaching plans with goals, and AI-drafted 1-to-1 agendas.
Coming soonStrengths and development insights
Each agent's strengths, improvement areas and development opportunities, drawn from their results.
Coming soonAI roleplay practice
Agents rehearse the moments they struggled with against a simulated customer, and are scored on the same scorecard.
Coming soonLearning
Lessons, quizzes and learning paths, with a lesson assigned automatically after repeated misses of the same item.
Coming soonBadges and recognition
Badges awarded in evaluations and shown on profiles, to recognise good work.
Coming soon
Reporting and platform
Scheduled reports and PDFs
Reports sent on a schedule, as PDFs, to the people who need them.
Coming soonMore languages
More languages for your calls and for the app.
Coming soon
Everything on this page is planned and not yet available. We share no dates, and the order may change.
Ready to hear every call?
Request access and we'll arrange a demo on recordings like yours.